How do I download ShopStream Connect?

Restoring your router to its factory settings can help with speed issues or other connection problems. However, performing a full reset will wipe your routers existing settings. If you've changed any settings manually, you'll need to update them again once your router has booted up.

To restore your router to its factory settings, follow these steps:

1. Switch your router on, if it isn't already
2. Locate the reset pinhole button. This is usually on the back or side of your router
3. Gently push a pin, a straightened paperclip or another appropriate item into the hole until you feel a click. Hold it for 30 seconds
4. The lights on the front of the router should turn off and come back on again, starting with the power light
5. Once your router has fully booted and all the lights are green, you can reconnect your devices to your Wi-Fi
6. If the power light goes red and stays red for more than two minutes, then your router may be faulty. Please get in touch so we can resolve this for you